For consumers, being able to get everything that they need in one place is important. Thus, most people prefer to go to malls that offer a wide selection of products and services. This is also the same in terms of online shopping. People want to visit a single website that can provide all the things that they need. It is very important because they only need to subscribe to one website, provide their personal information, put their orders in the cart, and finish their transaction in the checkout counter. All of these things can be done by visiting a single website: Jumia.
Customers will definitely enjoy online shopping in Jumia. Once you go to their website, you will be directed to the shop. They offer a wide range of products, such as groceries, fashion apparels, jumia clothing, electronic gadgets and devices, jumia laptops, jumia Kenya phones, home furniture, office supplies, health and beauty products, baby supplies, toys, automobiles, books, movies, insurance services, and even a special page for wedding occasions.
The page is designed to look like a shopping mall with assigned products for every level. In level 1, it contains women’s fashion and followed by men’s fashion, phones and tablets, cameras and electronics, and so on. Moreover, you can use the search bar at the top of Jumia’s page – simply type the keywords, the category or brand. Thus, you won’t have any problems searching for the things that you want to buy.
Aside from offering a wide range of products and different brands, Jumia is also supporting the local brands from Nigeria. This is great news, especially for small companies and beginners in the business world. They will have a great opportunity to advertise their products.
There are so many reasons why you should choose to shop in Jumia. First, they offer their products at affordable prices. You can check out the “Deals of the Day” page where you can get up to 70% discount. Moreover, it has an indicator of how much stock is left. Thus, you will know if you should quickly purchase the product or you can wait until your payday.
Online shopping in Jumia is very convenient. Unlike malls that have shopping hours and you need to travel in the physical store; you can shop in Jumia whenever you want. You won’t have to suffer getting stuck in traffic jams or wait in long queues. Purchasing your orders can be done wherever you are – at your home, while at work, or taking a break in a café. If you are worried about your financial information, you can be assured that Jumia uses the best security features to prevent hackers from accessing their clients’ information. You can also choose to pay using the Cash on Delivery option. Using the delivery service, you will receive your orders at the front of your doorstep or in any of your preferred address.
Lastly, all of the products are guaranteed to be 100% authentic. Jumia has employees that are assigned for Quality Check – who are responsible for confirming that all products are 100% original.
There are two options to receive your orders: delivery in your address or pick-up locations. The delivery service timeline varies based on the product that you purchased. If your orders are all Jumia products, you will get Jumia First premium service where you can receive the products as early as 1 business day up to 10 business days. For non-Jumia products or products held by the sellers, it might take 7 up to 13 business days. The main reason for the difference in the timeline is because the non-Jumia products will have to be delivered first by the seller to Jumia warehouse.
In case that you have questions or encountered an issue regarding your orders, you can easily reach out Jumia’s customer service representative. In their website, you can click the “Help” button and input your queries in the search box. There is also a FAQ page that you can consult. In case that you didn’t find what you are looking for, you can call them in their telephone numbers 01 460 4400 or 0700 6000 000 and send them an email in firstname.lastname@example.org. You can reach them any day and even during holidays.
There are some cases that the products that you will receive are damaged or didn’t meet your standards. Thus, Jumia is providing a product return for their customers. Note that you only have 7 days period after receiving the products. Furthermore, there are certain conditions that customers need to meet in order to be eligible for refund or exchange for their order. Customers will be required to provide the following: proof of purchase, valid reasons for returning the product, return method, the necessary information for refund method, and the return form included in the product. To make it convenient, Jumia will arrange for 2 schedule attempts based on the preference of the customer to pick-up the product that they want to return. In case that they missed both schedules, Jumia will automatically cancel the return request and they won’t be able to return it. You can easily track the status of your returned products using the Order Tracking tool. The quality evaluation process will normally take 24 to 48 hours but the return timeline still varies depending on the location of the customer.
Aside from the provision of 7 days for the return policy, Jumia also acknowledges the warranty for some products. Before you purchase it, you should check first the warranty field which indicates the additional time for replacement or repair. If your order has a warranty, you should contact the service center listed on the warranty page or call the Jumia customer service.
To fully enjoy your experience with Jumia, you should download their app in Google Play or Apple App Store. Another option is giving a missed call to the number 012772360. If you are an MTN user, you won’t get charged for data whenever you use the Jumia App. Thus, you can enjoy easier, faster, and best shopping experience using the app. If you don’t want to miss the latest news, deals, and exclusive offers from Jumia, you can subscribe to their newsletter – simply provide your e-mail address.
Jumia has been operating since 2012 and has continually offered products from electronics, fashion, home appliances and kid’s apparels. It is a Nigerian company and was founded by a team of five individuals with funding from Rocket Internet. For being in the industry for more than five years already, it already has warehouses in ten other countries.
Jumia’s Black Friday discount is actually celebrated a day after Thanksgiving in the US. In Nigeria, this is celebrated on the fourth Friday of November. This also connotes as the beginning of Christmas Shopping for Jumia’s customers and with the huge sale Jumia has for their customers during this period, they will always have the urge to purchase products from them. This is the period of the year when Jumia is showing appreciation to their loyal customers during the year by giving huge discounts for free. Customers can unbelievably purchase products which are almost half of the original price.
Customers can expect for more than 100,000 deals and flawless shopping experience with Jumia for the entire duration of the Black Friday Sale. Numerous products from well-established brands are offered during the sale, creating more and more avenues for the customers to purchase products they are looking for within the budget that they may have. Within the twelve days of sale, customers should be prepared of flash sales, aggressive offers and huge prize which are all made available in the different social platform Jumia has.
Since this has become a yearly sale for Jumia, they promise to give more to their customers every year. For 2016, their sale will run for twelve days which will start from November 14 until November 25. They boast of more deals, more days and more convenience compared to last year. And even during the sale, Jumia ensures that customers can get the best customer service possible.
For customers to patronize this annual sale, they can have the option of signing up to their newsletter to receive real-time updates with their latest deals. Upon signing up, customers are instructed to select their gender in order to better offer them with products appropriate for customers’ needs and wants.
Customers can also join Facebook events in order to be educated of the latest discount offerings Jumia may have. They can also download the application from either the App Store or Google Play for customers to easily select and purchase products online. With the application on the customer’s hand held device, they will have the first dibs on the Black Friday Sale since they can easily shop through the power of the fingertips – literally!