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Good to know about AliExpress

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Shop ’til you drop

Want to update your closet? Need to get something for your car? Are you redecorating your house? Want to buy the latest gadgets? Or you need new gears for outdoor activities? All of these products can be found in AliExpress. It is like going to the mall to shop but not actually going to the physical stores. All you need is your device and internet connection then you can visit the AliExpress website. Furthermore, you can shop wherever you are and whenever you want.

About AliExpress

AliExpress is part of the Alibaba Group, a Chinese company. The website is now large that it has several sites dedicated for numerous countries. Moreover, it has available languages like Russian, Portuguese, Spanish, French, German, Italian, Dutch, Turkish, Japanese, Korean, Thai, Vietnamese, Arabic, Hebrew, and Polish. As a result, products that can only be found in China can now be ordered wherever you are.

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Shopping experience

Some people are hesitant to buy things online due to fraud and vulnerability of personal information. With the advancement of technology, it is also being exploited by criminals. AliExpress understands the concern of all consumers. Therefore, the company always makes sure that all of the transactions in the website are safe and secure.

First and foremost, you can find tons of products that can be purchased for very low prices unlike in other online shops and even in the mall. There are over a million products that you can find in AliExpress. To have the best shopping experience, you should download the AliExpress from Google PlayStore or the Apple App Store.

In terms of payment, there are several options that customers can choose; from Visa, MasterCard, Western Union, Bank Transfer, Maestro, WebMoney, and AliPay. Customers can be assured that their personal and financial information is highly protected by AliExpress. The website is using the VeriSign SSL encryption technology, which is the highest level of protection that is currently available. Another assurance that customers can get is the Buyer Protection policy of AliExpress. Customers can easily request for refunds or dispute the genuineness of the products that they purchased. Furthermore, domestic returns are possible as long as the product was not used and still has the original packaging. If you have any questions or other concerns regarding AliExpress, for your orders, or even the seller then you can easily reach the customer service support. They have a 24/7 help center that provides assistance to make sure that you will have the best shopping experience.

AliExpress App

If you want to have the best shopping experience with AliExpress, you should download their app. It is available for iPhone, iPad, and Android devices. You can download the app from Google PlayStore and Apple App Store or scan the QR code from the AliExpress website. Once you use the app, you will have access to more deals and save more with your shopping.

For first time app users, you will have the chance to get a $100 worth of coupons. Upon downloading the app, you will see the banner “$100 WORTH OF COUPONS JUST FOR YOU”. All you have to do is follow the instructions so that you will get the coupons. After you receive your coupons, you can use it to get discounts from your orders. In the checkout page you need to select the coupon that you want to apply. The discount will be automatically deducted from the total of your order. Before you use the coupons, make sure to read the Terms and Conditions attached to it in order to avoid confusion and possible issues.

If you use the AliExpress app, you will have access to products with larger discounts. Thus, you can save more even while you are shopping. In addition, you won’t miss the latest and best deals available in AliExpress. You can check out the SuperDeals page to enjoy bigger discounts. If you want to follow the latest trends, see the AliExpress Collections and Tech Discovery. Lastly, you will no longer have to be anxious the status of your orders. You can easily check its status by also using the app.

You can get more rewards when you participate in planting a tree with the AliExpress app. Open the app and go to the Coins & Coupons section then you can spend 1 coin to plant a tree. Remember to take care of your tree daily by watering it and keeping insects away. Whenever the tree grows, you will receive rewards. After your tree reached its final stage of growth, you should start planting a new one. The coins that you will receive from the tree can be exchange for store coupons, AliExpress coupons, and the ability to pay $0.01 for selected items only.

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Buyer Protection

AliExpress aims to give the best online shopping experience for all consumers. Thus, they have a Buyer Protection policy which guarantees that customers can get a full refund in case that they didn’t receive the product. The second option is the right to ask for a full refund then returning the product if it’s different from the advertisement on the website. However, the customer can choose to keep the product and get a partial refund.

Aliexpress buyer protection

The Buyer Protection involves easy step. If there was any problem with your order, you can directly contact the seller. If you weren’t able to solve the issue with the seller then you can request for a refund by using the Open Dispute option. In this part, the customer and seller can formally settle the issue and compromise. In case that both parties failed to compromise, then the customer can escalate the issue to the AliExpress management. The AliExpress will mediate between the seller and the customer to solve the issue.

Aside from the Buyer Protection, there are additional guarantees from selected items. There are Domestic Returns and Guaranteed Genuine. Under the Domestic Returns, customers can return the item no matter what their reasons are. The product can be returned as long as it was never used and it still has the original packaging. On the other hand, the Guaranteed Genuine policy protects the customers from getting fake items. In case that the customer found out that the product is a counterfeit then they can return it and ask a full refund together with the shipping cost.

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